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Returns & Exchanges


We want you to be 100% happy with your purchase. If you’re unsatisfied and wish to return, exchange, or refund an item, please contact us within 15 days of the date you receive your order. We’d be more than happy to discuss the situation and come to a mutually agreeable outcome.

Items must be in its original packaging and the product is not used or damaged to be approved for a return, exchange or refund. Return shipping charges will be the buyer’s responsibility. A refund will be processed once received and processed.

If you receive a defective item, please let us know immediately with details and photos of the product and the defect at grace@theoandelly.com.