[vc_row full_height=”yes” row_top_spacing=”1″][vc_column width=”1/2″ css=”.vc_custom_1535947958085{margin-top: 50px !important;}”][vc_column_text css=”.vc_custom_1535949914340{margin-top: 100px !important;}”]Theo & Elly is a small startup based in Canada. We are a casual streetwear toddler brand dedicated to fighting the elephant crisis.

We would love to hear from you! If you have any questions, comments, or concerns, please fill out the form or send us an email at contact@theoandelly.com and we’ll get back to you as soon as possible. Be sure to also follow along with us on social media for promotions, news, and giveaways!

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T&E Snapback:
  1. Fill a sink or bucket with warm (NOT HOT) water.
  2. Add 1/2 tbs of laundry detergent (do not use bleach products).
  3. Spot-clean the hat first as needed with a washcloth and water-detergent concoction. Be gentle around any stitching and logo.
  4. Soak hat for 1 hour in water-detergent concoction and scrub any stains gently with cloth again if needed.
  5. Rinse soap off with cool water.
  6. Pat down with a towel and let hat air dry on a container or balled up towel to maintain hat shape integrity.
    *Do not machine wash or dry. Do not put in dishwasher.

[/vc_toggle][vc_toggle title=”Pre-Order”]Pre-order items are described as *PREORDER* in the item description. These items will be available for a future season with an estimated shipping date. Please note that these dates are not guaranteed and subject to change without notice due to production and out of Theo & Elly’s control.

Reserve your favorite items so you’ll be the first ones to receive them when they arrive and before they sell out!

Pre-orders are paid in full at the time of purchase.

Feel free to cancel or change your pre-order before they are shipped for a 100% refund. Once your pre-order has been shipped, it is treated as a regular order.

If for any reason we are unable to fill your order, we will refund the order for the full amount regardless of when the order was placed.

Keep up to date for all our pre-orders with our Instagram and in our newsletters!

[/vc_toggle][vc_toggle title=”Shipping”]Every order is carefully packed within 1-3 business days from the order date.

All orders are shipped with Canada Post or USPS with ground service to Canada and USA.

For our international friends, at the moment we are do ship internationally. Follow us on social media and sign up for our newsletter to get the latest information and updates.

Delivery times may also vary due to the carrier. Generally speaking, deliveries should arrive as follows:

– 2 to 10 business days within Canada or
– 5 to 15 business days within the USA

Depending on where you are located, deliveries may also be affected by customs and fees, orders may not include tracking, and items may be delivered in separate shipments.

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Feel free to contact us if you have any other questions at contact@theoandeally.com[/vc_toggle][vc_toggle title=”Returns & Exchanges”]We want you to be 100% happy with your purchase. If you’re unsatisfied and wish to return, exchange, or refund an item, please contact us through the form or email us within 15 days of the date you receive your order. We’d be more than happy to discuss the situation and come to a mutually agreeable outcome.

Items must be in its original packaging and the product is not used or damaged to be approved for a return, exchange or refund. Return shipping charges will be the buyer’s responsibility. A refund will be processed once received and processed.

If you receive a defective item, please let us know immediately with details and photos of the product and the defect at contact@theoandelly.com.[/vc_toggle][vc_toggle title=”Wholesale”]If you are interested in carrying Theo & Elly, please email us at contact@theoandelly.com. We are more than happy to discuss more details with you![/vc_toggle][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1535947965985{margin-top: 150px !important;}”]

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